LaunchDarkly's marketing team was dealing with inaccurate UTM tagging, untested campaign launches, and misaligned teams. With high-volume campaign launches across multiple channels, UTM parameter errors were causing attribution gaps that made it impossible to understand which campaigns were truly driving pipeline.
Without accurate tracking, the team was making budget allocation decisions based on incomplete or incorrect data. Campaign launches went live without proper QA, and cross-team collaboration suffered because different groups were looking at inconsistent metrics.